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Doctor Led Aesthetics Clinic

Appointment Booking Rules

 

Clinic Rules for Booking an Appointment

1. Booking Confirmation

  • If you book an appointment by sending us a message, you will receive a notification via email and SMS with further steps to confirm your booking.
  • If you book your appointment yourself through the registration link on our clinic’s website or in our Instagram BIO, you will be directed to the next steps required to confirm your booking.

2. Appointment Confirmation Deadline

  • Your appointment must be confirmed within 48 hours by following the steps on the GLOWDAY platform.
  • You will be required to enter your card details; however, no payment will be taken—this is purely for registration confirmation.
  • If the appointment is not confirmed within 48 hours, it will be automatically cancelled, and your slot will no longer be guaranteed.
  • If you fail to confirm within this timeframe, another client may take your slot.

3. Late Cancellation & No-Show Policy (£100 Fee)

A £100 fee will be charged to the registered card if the clinic’s cancellation or rescheduling policy is not followed:

  • If you fail to attend your appointment without prior notice.
  • If you cancel or reschedule with less than 48 hours’ notice.
  • If you arrive 15 minutes late or more.

4. Medical Contraindications & Consultation Fees

  • If you book a procedure but it cannot be performed due to medical contraindications, a £100 consultation fee will apply.
  • Once the contraindication is resolved and it is safe to proceed, this fee will be deducted from the procedure cost at your next appointment.

5. Consultation Fee Policy

  • Booking a consultation is classified as a separate service.
  • The consultation fee is not deductible from future procedure costs.

6. Medical Forms Requirement

  • Medical forms on the GLOWDAY platform must be completed before your appointment. These form part of your medical records, and your details must be accurate (your name must match your passport).
  • If you are unable or unwilling to complete the forms in advance, you must inform us.
  • Completing the forms during your appointment will extend your visit by 30 minutes and incur a £50 fee.

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